Civic service delivery ERP

Assembly ERP for Accountable Service Management

A unified platform that connects Municipal Assemblies, Service Providers and Residents to seamlessly manage waste collection, revenue, complaints, field operations and verifiable proof of service.

Live service proof
84% routes verified
North zone active +18 pickups
The service gap

The challenge goes beyond Waste Collection.

It's about proving that every public service commitment is delivered, tracked, and accountable across every community.

Missed collection cycles

Service providers miss collection points and cycles without immediate visibility.

Unheard complaints

Resident complaints do not reliably reach the assembly or become trackable cases.

Disconnected data

Payment, pickup, and complaint data are hard to connect across providers.

Manual oversight

Decisions depend on calls, paper records, and slow follow-ups.

Common operating layer

REV AI is Assembly ERP for Accountable Service Management.

Not just software. A unified platform that connects Municipal Assemblies, Service Providers and Residents to seamlessly manage waste collection, revenue, complaints, field operations and verifiable proof of service.

Assembly Portal

Manage service providers, compliance, oversight, and policy performance from one control room.

Service Provider Tools

Support revenue collection, onboarding, pickup tracking, agent app, driver app, and a web portal.

Resident Self-Service USSD

USSD access for new resident registration, make payment, view payment history or lodge complaints.

Assembly command center

The Assembly Portal Gives Leadership Control

Leadership can monitor policy compliance, inspect providers, view routes, and respond to cases before service gaps become public health risks.

Manage Service Providers
Monitor Policy Compliance
Geospatial Overview
Address Complaints
Monitor Tricycle Activities
Service Routes
Waste Truck collectors

Efficient MMDA Waste Collection

Service Providers allocate designated zones to drivers for refuse collection. Using Assembly Rev A.I, they navigate routes to registered subscribers, record completed collections live in real time and transport waste to approved disposal sites, ensuring every collection is monitored and accounted for.

Real-Time Collection Tracking

Waste collections are instantly recorded, enabling live monitoring of completed and pending pickups.

A.I Optimized Route Management

GPS-guided routes improve collection efficiency and reduce travel time.

Reliable Service Delivery

Ensures timely and consistent waste collection for registered households and businesses across the municipality.

Tricycle waste collectors

Accessing Hard-to-Reach Zones

Areas where truck collectors find it difficult to navigate would be assigned to tricycle waste collectors. Tricycle waste collectors under Service Providers or MMDAs are given unique ID for dumpsite verification. Their activities are recorded via a dedicated USSD short code to record waste collections and prevent illicit refuse dumping.

Expanded coverage

Easy access to undeserved and remote households.

Operational Efficiency

Complements truck-based waste collection especially hard-to-reach areas.

ID Identification

Assigned IDs grants access at dumpsites for refuse dumping.

Geospatial AI

See the Whole Assembly at Street Level

REV AI gives a digital overview of residents, service providers, routes, service zones, complaints, and waste collection status.

Registered households

Know registered and unregistered households.

Coverage demand

Compare provider coverage with service demand.

Hotspots

Spot missed pickups and complaint clusters early.

Driver navigation

Guide field teams with GPS-aware routes.

Assembly operations map
Achimota service zones
Live
Households 12,480
Active routes 38
Open cases 24
Route A-14 Verified pickup corridor with complaint markers and provider coverage zones.
Service provider portal

The Service Provider Portal Makes Field Work Visible

Web App

Manage residents data, monitor waste collection, revenue streams and complaints.

Agent App

Register residents, Collect revenue & Track defaulters.

Driver App

Navigate pickup routes, Submit refuse pickups, Track missed pickups and field notes.

Resident access

Digital Services at Residents' Fingertips

USSD and mobile-friendly tools transform everyday user interactions into real-time service insights, enabling efficient collection, monitoring and decision-making.

Payments

Pay or confirm obligations through USSD.

Complaints

Missed pickups become trackable cases.

Feedback

Resident comments to aid improve service delivery.

Operational impact

REV AI Closes the Service Gap

When reliable collection is missing, waste enters drains, increasing flood risk. REV AI registers households, assigns providers, tracks pickups, and makes missed service visible early.

42k

Registered households

Mapped to service zones and providers.

118k

Tracked pickups

Verified from field activity records.

91%

Complaint visibility

Cases routed for response and oversight.

Request a demo

Bring Proof of Service to Your Assembly

Talk to the REV AI team about connecting assembly oversight, provider work, resident channels, and geospatial intelligence.

4th Floor Amankwaah Plaza 2 Building, ABC Junction - Achimota, GW-1110-2790
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Demo